A growing sector
Tunisia is a key player in the call center and customer relations market for the last 30 years, embodies an objective of operational of efficiency in the area that allows it to positions itself as a carrier of jobs and added values.
Endowed specialized infrastructures in the early 2000’s followed by fiber-optics in 2012, Tunisia is became a pioneer in call center activity. The aids provided by the states such us tax exemption on the reduction of administrative procedures have helped to promote the sector which is now showing a substantial offer.
The dynamism of the sector allows it to develop a job portfolio of 25,000 positions on commercial, administrative or technical support profiles as well as a proven framework.
The sector, which focuses almost exclusively on international markets, generates a turnover of 300 million euros annually, allowing it to position itself as a strong currency provider for the Tunisian economy
Sector records more than 20,000 multi-channel and multilingual call center positions to meet the demand of an international business clientele in demand to outsource their customer relationship management